guidance to glow salon
FREQUENTLY ASKED QUESTIONS
• Standard: $8
• Expedited: $16
• UPS: $18
• Free with order over $180
• With in United States ONLY
USPS standard shipping is 3-5 business days
USPS Expedited shipping is processed 1-2 business days
UPS is always processed 1-2 business days
• International Shipping Information
International Shipping varies.
IF you choose to abandon your package upon arrival, you are responsible for any fees and cost. We can not refund your account unless the package arrives safe to our facility
All international shipping will be shipped Via UPS
Once payment has been received and cleared the item will be shipped within 1-2 business working days. International orders will be shipped via Priority Express.
• If you change your mind with your purchase and want to return your product/products to Guidance to Glow for a full refund, please make sure the follow standards are met. The item (s) must be unused, in the original packaging and still bubble warped in the state you received them in. Returns are accepted within 5 days of your purchase date.
** Due to COVID, our return policy is very strict for sanitary purpose. We also DON'T provide return labels if you choose to return your items
• Any missing / damaged item from your order must be reported to us within 5 days after you have received your order! We can not fix the issue if the miss item in your package has been notified to us AFTER 5 days of receiving the order.
• First, you must e-mail us at Info@guidancetoglow.com We'll need name, e-mail address, your specific order number related to the items you want to return. NOTE: This step must be done first, before you ship product back to us.
• Ensure the items being returned are unopened, unused and in the original “new” condition.
• Pack the item/items in the box you received them in or pack the item/items in a similar shipping box.
• Include all printed material and the Guidance to glow packing slip.
• Return include any promotional free items you received with your purchase.
• Print your original order number on the box and ship the item/items you’d like to return or exchange to.
• Once your item(s) are approved for return by Guidance to Glow, we can proceed with your refund or exchange.
• Shipping cost on all returns are the responsibility of the user/purchaser. We suggest that you use a major shipping service like USPS, UPS or FEDEX. We also recommend that you purchase shipping insurance that matches the value of your purchase. We are not responsible for returns that are lost or damaged when returning the item back to us.
• There will be a 25% restocking fee.
• All Items in our Return process must be complete in order for your return to be eligible for an exchange or refund.
• We reserve the right to refuse a whole or partial return on any returned products.
• There are no returners or refunds on our online consultation with Guidance to Glow.
• Your feedback and reviews are really important to me so please feel free to privately message us.
• If there are products you have questions about or would like us to bring on board, please message us and we will do our best.
• We are always open to suggestions, opinions and thoughts. This website is created for you so we will do our best!
• International customers may be required to pay sales tax, duty and/or Customs charges.
• All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. GUIDANCE TO GLOW is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.